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Shopping Information
To find a product on Fashnkart, simply use the search bar located at the top of our website. You can search by product name, category, or even specific keywords like “t-shirts” or “dresses.” Additionally, you can browse through different product categories from our main menu, including men’s, women’s, and kids’ sections, to discover the latest fashion trends. Our advanced filters allow you to narrow down your search by price, size, color, and style for a more customized shopping experience.
Yes, you can save products to your wishlist for future reference. To add an item to your wishlist, simply click on the “heart” icon located on the product page. You can view your wishlist by logging into your account and navigating to the Wishlist section. This allows you to save your favorite items and purchase them later, ensuring you never miss out on the products you love.
The availability of a product is displayed on the product page itself. If the product is in stock, you will see an “In Stock” label along with the option to add it to your cart. If a product is out of stock, the page will indicate this with an “Out of Stock” label, and you will not be able to add it to your cart. For certain items, we also provide the option to sign up for notifications, so you’ll be alerted once the product is back in stock.
Yes, you can make a purchase on Fashnkart without creating an account. Simply select the items you wish to buy, proceed to checkout, and choose the “Checkout as Guest” option. You will be prompted to enter your shipping and payment information to complete the purchase. However, we recommend creating an account for a faster checkout process in the future and to easily track your orders.
Payment Information
We offer a variety of secure payment methods for your convenience. All payments made on Fashnkart are processed through encrypted gateways to ensure your information remains secure. You can choose from the following payment options:
- Credit/Debit Cards
- Net Banking
- UPI (Google Pay, PhonePe, etc.)
- Digital Wallets (Paytm, etc.)
These methods ensure that you can choose the option that best fits your needs.
Yes, your payment information is completely secure when you shop with us. We use industry-standard SSL encryption to protect your personal and payment details during the checkout process. None of your sensitive payment information is stored on our servers, and all transactions are processed through trusted and certified payment gateways. This ensures that your data is always protected from unauthorized access
Yes, Fashnkart regularly offers discount codes and special promotions. To use a coupon code, simply enter the code in the “Coupon Code” box during checkout and click “Apply.” The discount will be automatically applied to your order. Please note that only one coupon code can be used per order, and terms and conditions may apply to certain promotions.
If your payment fails during checkout, don’t worry. You will be redirected back to the payment page to try again. Double-check your payment details to ensure they are correct, and if the problem persists, consider using a different payment method. If your payment continues to fail, please contact our customer support team at info@fashnkart.com or call us at +91-8825022819 for assistance. We’ll help resolve the issue as quickly as possible.
Order Returns
Our return policy allows you to return items within 7 days of receiving your order. Products must be in their original, unworn condition with tags attached. We do not accept returns for undergarments, swimwear, or accessories for hygiene reasons. Once we receive and inspect the returned item, your refund will be processed within 7-10 business days. For more details, check out our full Refund and Returns Policy.
To return an item, contact our customer support at info@fashhnkart.com or call +91-8825022819 within 7 days of receiving your order. Provide your order details, and we will guide you through the return process. You’ll receive instructions on how to ship the item back to us. Please ensure that the product is returned in its original packaging with all tags intact.
In case of a return due to a damaged or incorrect item, Fashnkart will cover the return shipping costs. However, if you’re returning an item for any other reason (such as a change of mind), the shipping cost for the return will be your responsibility. We recommend using a reliable courier service to send the item back to us.
Yes, exchanges are possible if you wish to change the size or color of an item. To initiate an exchange, contact our customer support at info@fashnkart.com or call +91-8825022819 within 7 days of receiving your order. Exchanges are subject to product availability, and we will do our best to accommodate your request. If the item you want is out of stock, you may opt for a refund or select an alternative product.
At Fashnkart, we strive to ensure that our customers are satisfied with every purchase. However, if you are not completely happy with your order, we are here to help. Please review our refund and returns policy below:
1. Eligibility for Returns
We accept returns within 7 days of the delivery date for the following reasons:
- You received a defective or damaged product.
- You received the wrong item.
- The product does not match the description provided.
To be eligible for a return:
- The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
- You must provide proof of purchase, such as an order confirmation or receipt.
2. Non-Returnable Items
The following items are not eligible for return:
- Intimate apparel (underwear, lingerie).
- Items on clearance or marked as "Final Sale."
- Customized or personalized products.
3. Return Process
To initiate a return, follow these steps:
- Contact our customer service team at support@fashnkart.com within 7 days of receiving your order.
- Provide your order number and reason for return.
- We will provide you with instructions on how and where to send your item(s).
Please ensure the item is packaged securely to avoid damage during return shipping.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days through your original method of payment. You will be notified via email when the refund is processed.
Please note:
- Shipping fees are non-refundable.
- If you received free shipping with your order, the cost of shipping may be deducted from your refund.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at support@fashnkart.com within 7 days of delivery.
6. Return Shipping Costs
- If the return is due to an error on our part (wrong item, defective, or damaged), we will cover the return shipping costs.
- If you are returning an item for other reasons, you will be responsible for covering the shipping costs.
7. Late or Missing Refunds
If you haven’t received a refund within the stated time frame, please check with your bank or credit card provider as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at support@fashnkart.com.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us:
- Email: info@fashnkart.com
- Phone: +91-8825022819
- Address: Akura Mattan, Anantnag, J&K, India 192101
